Privacy Policy

Effective Date: July 2025

1. Information We Collect

Account Information

When you create a Property Rater account, we may collect:

• Name
• Email address
• Password (stored securely in encrypted form)
• Account preferences

Authentication Information

To keep you signed in securely, we may store:

• Authentication tokens
• Session identifiers

Property Information

When you use the Chrome Extension on supported property websites, the extension may access information displayed on the current property listing, including:

• Property address
• Property characteristics
• Listing information required to generate Property Rater insights

This information is transmitted securely to our servers solely for the purpose of generating property analysis.

Usage Information

We may collect information about how our services are used, including:

• Browser type
• Extension version
• Device type
• Operating system
• Error logs
• Diagnostic information

This information helps us improve reliability and performance.

2. Information We Do Not Collect

Property Rater does not collect or store:

• Financial or payment information
• Health information
• Personal communications
• Keystrokes
• Mouse movements
• Browsing history outside supported property websites
• Information from websites unrelated to Property Rater

The Chrome Extension only operates on supported property websites.

3. How We Use Your Information

We use your information to:

• Authenticate your account
• Provide property insights and analytics
• Generate estimated property values and rental estimates
• Calculate rental yields and market metrics
• Display planning overlays and other property information
• Improve our products and services
• Detect fraud or misuse
• Respond to customer support enquiries

We do not sell your personal information.

4. Chrome Extension

The Property Rater Chrome Extension operates only on supported property websites.

When you view a supported property listing, the extension may:

• Read the property address and listing information from the current page
• Send that information securely to Property Rater's servers
• Retrieve property analytics
• Display those analytics within the Property Rater sidebar

The extension does not monitor your activity on other websites.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website functionality
• Measure website performance

You can control cookies through your browser settings, although some features may not function correctly if cookies are disabled.

6. Third-Party Services

Property Rater may use trusted third-party providers to operate our services, including cloud hosting, authentication, analytics and customer support.

These providers may process information on our behalf under appropriate confidentiality and security obligations.

7. Data Security

We take reasonable technical and organisational measures to protect your information, including:

• Secure HTTPS encryption
• Encrypted authentication tokens
• Access controls
• Secure cloud infrastructure
• Regular security updates

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Maintain your account
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account at any time by contacting us.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete your account
• Withdraw consent where applicable
• Request a copy of your personal information

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Property Rater is intended for users aged 18 years or older. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed or stored in countries outside Australia where our service providers operate. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will publish the updated version on our website and update the Effective Date.

Continued use of Property Rater after changes take effect constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Property Rater
• Email: support@propertyrater.com.au
• Website: propertyrater.com.au